Acceptance and Agreement to these Terms 

This Agreement constitutes a legally binding contract between you and PIXIE Soft Play Party Rentals, LLC, and others who may interact or interface with PIXIE Soft Play Party Rentals, LLC.

It is the sole responsibility of the client “renter” to read the terms and conditions before proceeding to use this site. If you do not expressly agree to these terms and conditions please do not proceed to access our site or book our services. By continuing forward, you hereby agree to be bound by all Terms and Conditions

These Terms and Conditions are an agreement between you (“client”, “renter”, “customer”, “The Lessee”) and PIXIE Soft Play Party Rentals, LLC (“we”, “us”, “The Lessor”). The Website and all information contained therein is owned and operated by PIXIE Soft Play Party Rentals, LLC., and will also be abbreviated or referenced as PIXIE Soft Play, a company formed and operating in accordance with the laws of California, United States of America

The Lessee hereby acknowledges that they have read and understood the Terms and Conditions as outlined in this rental agreement. By proceeding with the booking, the Lessee accepts all terms of this rental agreement

Changes to these Terms

These Terms and Conditions are subject to change from time to time. It is the client responsibility to review them for any changes. The revised Terms and Conditions still indicate your acceptance and agreement to be bound by them when using our website

Copyright

The website (www.pixiesoftplay.com) and its content that includes but not limited to: photos, images, videos, other promotional material is the property of PIXIE Soft Play Party Rentals, LLC and is protected by United States, California, copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership, or other rights in the Website or its content

Ownership

Client is prohibited to sublet or sell rental equipment provided by PIXIE Soft Play Party Rentals

Rental Policy

PIXIE Soft Play Party Rentals LLC provides rental equipment to renter on a temporary basis only for limited use by the renter within the terms of this agreement. Rentals are for the agreed-upon start and end time of your event, unless otherwise stated or agreed. All rentals are subject to availability. PIXIE Soft Play Party Rentals LLC at its sole and absolute discretion reserve the right to decline services and terminate a contract to any individual or entity, for any reason, and without prior notice. This includes but is not limited to product resources, operational services, safety risk, violation of our policies, or conduct deemed inappropriate by PIXIE Soft Play

Rental Includes:  Day rental, delivery, set up, and collection.  *Delivery fee is determined by city where event will be held

We do not prorate rental equipment or offer onsite pickup

Hours of Operation:

Business Hours:  Mon – Thurs: 9am – 3pm    Friday: 9am – 5pm    Saturday-Sunday: CLOSED (Open for delivery only)

Booking Hours:   Monday – Sunday from 9:00am – 6:00pm

Collection of Equipment: (outdoor) 5:00pm and (indoor) 6:00pm

Please Note: We do not set up at parks during (Oct-Apr) *Exceptions may apply for set up held at indoor park community centers

Additional time beyond standard booking hours is available for $50 per hour. All added hours must be reserved and paid at least 14 days before the event and are subject to availability. Additional hours cannot be applied to park reservations

• Designated Space: The client must provide a setup area that meets the minimum required dimensions for our equipment
• Placement Limitations: PIXIE Soft Play will arrange equipment within the designated area and has the right to exclude any items that cannot be safely or properly accommodated
• No Refunds: No refunds will be issued for equipment that does not fit within the provided play area

For special accommodations, clients must contact us at info@pixiesoftplay.com to confirm availability. Late accommodation requests are subject to availability and are not guaranteed

Deposit and Reservation

• Non‑Binding Quotes: All quotes and proposals are provided for informational purposes only and do not guarantee the availability of rental equipment. Availability is confirmed solely upon completion of the booking process
• Reservation & Deposit: A reservation is not considered valid or secured until the client submits all required booking information and pays a 30% non‑refundable deposit at the time of booking
• Minimum Order Requirement: A minimum order amount of $300 is required, exclusive of security deposits, delivery fees, and any additional charges
• Right to Cancel: PIXIE Soft Play reserves the right, at its sole discretion, to cancel any reservation that does not meet the minimum order requirement. In such cases, the client will be notified promptly

Booking confirmation is sent via email once payment is processed. Please check junk or spam email if you do not receive email confirmation within 24 hours of processing payment and contact us directly for any questions

Payments

• Invoice Delivery: The client will receive an invoice no later than five (5) business days prior to the event date
• Final Payment Deadline: The remaining balance must be paid in full three (3) days before the event date
• Non‑Payment: Failure to remit the remaining balance by the stated deadline will result in automatic cancellation of the reservation and forfeiture of the total deposit

Payment Methods

• Accepted Forms of Payment: PIXIE Soft Play accepts credit cards, debit cards, and approved third‑party payment plans
• Payment Processing: All payments must be submitted through our official website payment portal

Agreements

It is the clients responsibility to fully read carefully and acknowledge the Waiver and Release of Liability and Terms and Conditions agreement prior to finalizing reservation

Security Refundable Deposit

• Deposit Requirement: A refundable security deposit of $100 is due at the time of booking to secure the reservation
• Refund Timeline: The security deposit will be refunded to the client via the original form of payment within five (5) business days following the event, provided all conditions are met
• Forfeiture Conditions: The security deposit will be forfeited in full if any equipment is returned excessively dirty, wet, torn, punctured, stained, soiled, or damaged, or if any items are lost
• Unauthorized Movement: Moving soft play equipment from its original setup location, or placing items—including balls—outside the designated play area will result in automatic forfeiture of the security deposit
• Partial Refunds: A full or partial refund may be issued if one or more rental items cannot be provided, unless such unavailability is covered under the client’s signed release of liability, in which case no refund is due

Service Areas

PIXIE Soft Play gladly serves Los Angeles County, Orange County, and nearby surrounding cities. Service availability may vary based on scheduling, distance, and operational capacity

Delivery Policy

We offer free delivery within 7 miles of ZIP code 91709. For locations outside this radius, a delivery fee will apply and must be selected at the time of booking

To confirm delivery availability for your area, please email us at info@pixiesoftplay.com

Pixie Soft Play reserves the right to decline service or delivery to any location we determine to be unsafe or outside our service area.

Additional Fees

The Renter acknowledges that additional fees apply for circumstances including, but not limited to:

• Custom orders requiring special materials, modifications, or non‑standard equipment
• Deliveries outside the service area
• Events held in public or private venues, including parks and facilities requiring special access or permits
• Stairs, second‑floor access, or elevated setup
• Narrow pathways or obstructions such as vehicles, trash bins, uneven pavement, or furniture that prevent the delivery team from using carts
• Extended parking or walking distance exceeding 100 feet from the unloading zone to the setup location

The Renter is responsible for accurately disclosing all site conditions and must select all applicable fee categories at the time of booking. If any undisclosed restriction is present at the event location, the corresponding fee will be deducted from the security deposit

Changes

Changes must be requested a minimum of five (5) business days before the scheduled event. All accommodations remain subject to availability and cannot be guaranteed

Reschedule

Client is permitted one (1) reschedule of the event date, subject to the following conditions. A written request must be submitted by Client no fewer than fourteen (14) business days prior to the original event date, and any approved rescheduled date must occur within six (6) months of the original booking. All reschedule requests are non‑refundable and subject solely to availability. Failure to meet these conditions shall result in forfeiture of all monies paid

All other terms, conditions, and obligations contained in this Agreement shall remain in full force and effect for any rescheduled date

Cancellation Policy

A full refund will be issued for cancellations made twenty (20) business days or more before your event date. No refunds for cancellations made less than twenty (20) business days of the event date

A written cancellation request is required for all cancellations. Please send your request to info@pixiesoftplay.com

PIXIE Soft Play reserves the right to cancel any booking due to unsafe weather conditions or unforeseen circumstances. If a cancellation occurs, your deposit will be refunded or credited toward a future date within the same calendar year. Rescheduling is not guaranteed and is subject to availability

Inspection

It is the renter’s sole responsibility to inspect all equipment upon delivery and report any pre‑existing damage to a PIXIE Soft Play team member immediately. Failure to do so constitutes acceptance of the equipment in good condition

Once the equipment is returned, a PIXIE Soft Play team member conducts a thorough inspection and documents any new damage. The renter will be notified via email of any identified damage and the associated fees within seven (7) business days. The renter assumes full liability for all damage occurring during the rental period, including but not limited to stains, tears, breakage, loss, or any harm resulting from negligence, misuse, or improper handling

Equipment

Client is strictly prohibited from moving, adjusting, modifying, or servicing any rental equipment. No exceptions. This requirement ensures the safety of all users and the proper functioning of the equipment. If any equipment appears improperly set up, unstable, or unsafe for use, the Client must contact PIXIE Soft Play immediately for assistance

Client acknowledges that misuse, negligence, or improper use of any rental equipment may result in additional fees, including but not limited to repair, cleaning, or replacement costs. PIXIE Soft Play reserves the right to assess and apply such fees at its discretion

Use of Decorations on Equipment

Client acknowledges and agrees that no sticky tape, adhesives, sharp wires, sharp objects, or decals may be applied to any PIXIE Soft Play equipment unless expressly authorized in writing by PIXIE Soft Play prior to installation. Only removable, non‑damaging decals approved by PIXIE Soft Play are permitted

Balloons, fringe banners, and garlands may be attached to our bounce and bubble houses. A PIXIE Soft Play team member will remove all décor at pickup, and clients must dispose of any items not provided by us. Please refrain from using wire ties to avoid equipment damage. Recommend ties: #260 balloon twisters or #350 balloon twisters for safe attachment

Client is solely responsible for ensuring compliance with this requirement by all guests, vendors, contractors, and third parties. Decals, attachments, or decorative materials installed by outside vendors without prior written consent are strictly prohibited

In the event that prohibited materials are used, or if any decals installed by outside vendors result in residue, damage, or require additional cleaning, Client’s security refundable deposit shall be automatically forfeited and applied toward cleaning, repair, or restoration fees. PIXIE Soft Play reserves the right to invoice Client for any costs exceeding the deposit amount

Prohibited Items

PIXIE Soft Play reserves the right to deny service and retain all monies paid if any of the following items are present at the time of delivery or during use of our equipment:

Face paint, markers, paint, temporary tattoos, party poppers, water bubbles, confetti, colored streamers, slime, glitter, glue, or any ink‑based products

These products permanently stain our equipment. If your event will include any of the above, please reconsider booking with us, as they cannot be present while our equipment is in use

Strictly Prohibited on or Near Equipment

• Markers and Ink-Based Products
• Face Paint
• Food and Drinks (food coloring stains)
• Candy and Gum
• Sticky Items
• Glitter and Slime
• Shoes and Heels
• Animals
• Jewelry and Sharp Objects
• Smoking

Clients are responsible for ensuring all participants follow the play rules. No exceptions

Setup Area Requirements

The renter must designate a setup area that meets the minimum size requirement and is clean, dry, and flat. We reserve the right to refuse setup on any surface that is uneven or unsafe, including bark, sand, gravel, mulch, dirt/mud, wet areas, slopes, or any other ground conditions we determine unsuitable

Approved outdoor surfaces include cut grass, turf, and concrete. Watering the setup area on the day of the event is not recommended and may prohibit set up on wet ground

Preparation of Setup Area

The renter is responsible for ensuring the designated setup area is fully cleared prior to delivery. This includes removal of:

• Rocks, sticks, yard debris
• Pet waste
• Trash bins
• Vehicles
• Toys, furniture, and personal property
• Any objects that may obstruct or interfere with setup

Our delivery crew does not move furniture or personal/property items under any circumstances

Failure to properly prepare the setup area will result in forfeiture of the security deposit. Additional fees may apply for equipment damaged during transport or limited access conditions.

Electrical Requirements & Generator Policy

All Bounce Houses, Bubble Houses, and Motorized Soft Play equipment must have access to a dedicated 115‑volt, 20‑amp electrical outlet located within 50 feet of the setup area.

• The blower must be plugged into a GFCI‑protected outlet
• The blower must be the only device operating on that electrical circuit
• The number of blowers required varies depending on the size of the inflatable.

If adequate electrical power is not available, PIXIE Soft Play Party Rentals LLC can provide a generator for an additional fee

• Generator reservations must be made at the time of booking and are subject to availability
• PIXIE Soft Play Party Rentals LLC is not liable for any malfunctions that may occur from generators provided at the event

PIXIE Soft Play Party Rentals LLC will not issue refunds if rental equipment is inoperable due to:

• inadequate electrical supply at the event location,
• improper outlet placement, or
• generators not supplied by PIXIE Soft Play.

Permits

Renter is responsible to notify us at the time of booking if the venue or park requires a permit, license, proof of insurance, and/or authorizations. If you do not have this information at the time of booking, we ask that you notify us at least seven (7) days prior to event, so we may plan accordingly

Access

It is the responsibility of the client to ensure easy access at the event site for unloading and loading equipment. Any restrictions must be reported to PIXIE Soft Play prior to the event such as but not limited to, lack of parking, stairs, inclined pathways, narrow doorways etc. Failure to do so may result in PIXIE Soft Play not being able to set up equipment. Client is responsible for relating services provided by PIXIE Soft Play to interested parties, including venue staff prior to our arrival

Delivery

Our normal delivery window is Monday-Sunday from 7am-1pm. Park deliveries start at 10am during May –  September. We do not set up at parks during October – April

Renter or responsible party is required to be present at delivery. PIXIE Soft Play Party Rentals LLC is not liable for 3rd party actions at delivery site that restrict, or delay set up and breakdown time. Rental equipment set up at public venues and parks shall not be left unattended at any time. Additional fees may apply and must be paid in advance

We will notify you three (3) to five (5) days before your event of your delivery, setup, and pick-up times. Arrival time will be approximately 1-3 hours prior to your selected preferred delivery time and/or event start time (this will not be included in your rental period). A PIXIE Soft Play coordinator may contact you to schedule an earlier or later delivery depending on how many events are scheduled for the day. We will do our best to deliver on time, but PIXIE Soft Play will not be held responsible for delays incurred due to circumstances beyond our control (e.g. traffic delays, weather conditions)

Set Up

Set up will typically take up to one (1) hour depending on package and event unloading area, which may require less or more time. Equipment will only be set up at specified event location. Client is prohibited from moving, adjusting, or servicing the rental equipment

Renter is responsible to ensure that NO animals of any kind are present at setup, during the rental period, breakdown and collection of rental equipment. Failure to comply with this provision shall constitute a material breach of this agreement and grant PIXIE Soft Play the right, in its sole and absolute discretion to immediately terminate this agreement, and will result in forfeiture of monies paid to PIXIE Soft Play Party Rentals LLC

Anchors may be used to secure Bounce House and Bubble House and shall not be removed at any time during the rental period. Renter is responsible to notify PIXIE Soft Play prior to delivery if anchors are not to be used. PIXIE Soft Play set up crew is not responsible for striking or damaging any ground grass/turf or underground utility lines/devices (including but not limited to: electrical, plumbing, sprinkler, etc.). It is the responsibility of the renter to direct the team where equipment is to be set up

Collection

Collection of rental equipment will typically be at the rental end time period agreed upon of your event. Please allow up to one (1) hour grace period after rental time has ended for pickup. Renter shall permit PIXIE Soft Play to remove the rental equipment at the designated end time. Renter is to ensure that all participants clear the equipment area upon arrival

Weather Conditions

We reserve the right to not set up equipment outside if high winds, rain/drizzle or wet conditions are forecast the day of your event. We will not set up on wet grounds if there is residual rain, as it is a safety concern and will cause damage to equipment. Renter shall designate a shaded area or provide protection to soft play equipment for all outdoor events during the summer months. We encourage renter to have an indoor PLAN B option that meets the space requirements prior to the start of your event. Renter assumes all weather-related risks hosting an outdoor event

Cleaning and Sanitization

All equipment is thoroughly inspected, cleaned, disinfected, sanitized and covered before and after each event. We use CleanSmart disinfectant, a non-toxic, fragrance-free, residue-free, hospital grade disinfectant cleaner that kills 99.9% of bacteria, germs, fungus, mold, and viruses. Our ball pit balls are thoroughly cleaned in a commercial grade ball cleaning, sanitation, and drying machine. To ensure the highest level of cleanliness, we never book the same item more than once per day

Safety

It is the responsibility of the renter to consider the safety of themselves and guests during the use of our equipment. Designated set up area must not be too close to any obstructions (3ft gap is recommended) or placed in direct sun (our soft play and mats can get very hot). Adult supervision is required at all times. Renter is to ensure age guidelines are followed according to age group listed in the product information

and is responsible to understand and comply with the venue safety protocols and clearance procedures. Client shall communicate procedures to all parties involved to ensure the safety and proper use of equipment.

PIXIE Soft Play will provide a Safety Rules sign as a courtesy reminder. A complete set of rules is available in the Rental Agreement and Liability Waiver

Safety is important to us and why we are SIOTO Safety Certified

Representations

Items pictured on PIXIE Soft Play Party Rentals LLC website may not be an exact representation to the rental equipment provided to renter. Renter shall notify PIXIE Soft Play Party Rentals LLC to address concerns and/or changes (color match, color scheme, etc.) at the time of placing the order. All requests made is at the sole discretion of PIXIE Soft Play Party Rentals LLC

Damages

Renter is responsible to return equipment in the same condition in which it was received. Renter agrees to pay the full repair and/or replacement cost for any and all damages to rental equipment. Renter agrees to pay up to $3000.00 (three thousand dollars and zero cents) in reimbursement costs if rental equipment is lost, stolen, or damaged beyond repair. Mat(s) and Hoppers returned  punctured, stained, torn, or damaged beyond repair will incur a $25 per mat and $30 per hopper fee that shall be deducted from security deposit. Any remaining balances shall be invoiced to renter. Renter agrees to immediately notify PIXIE Soft Play of any loss, damage or accidents that occur while in possession of equipment

Client agrees to indemnify PIXIE Soft Play for all losses, damages and expenses that are brought against or incurred by us, arising as a result of the same. Client is fully liable for losses, damages and expenses occurred and agree to reimburse PIXIE Soft Play of damages within five (5) business days of the receipt of  the claim. In the event of the failure of the Client to make payment to PIXIE Soft Play within the specified time, PIXIE Soft Play has the sole right to pursue any and all remedies available, including but not limited to engaging a third‑party collections agency, initiating legal action to recover the outstanding balance, and seeking reimbursement for all associated fees, costs, and expenses incurred in the collection process.

License and Insurance

We are a fully Licensed and Insured company

Photography and Videography

PIXIE Soft Play Party Rentals LLC has the right and permission to use, display, and publish photographs, videos, electronic representation, and sound recordings made at event, including, but not limited to, proof of delivery, social media, and on website maintained by PIXIE Soft Play Party Rentals. Renter agrees to hereby release PIXIE Soft Play Party Rentals from any and all liability from such use and publication and waives all rights to compensation and approval for any and all published material

Termination of Agreement

PIXIE Soft Play Party Rentals LLC, within its own discretion, determines that Client has failed, in any way, to observe or comply with the conditions of this Rental Agreement, reserves the right to terminate Rental Agreement and initiate whatever actions and/or legal proceedings are necessary to recover rental equipment or said monies. This Agreement and the rights of the parties to this Agreement shall be governed by and construed in accordance with the laws of the State of California. EACH OF THE PARTIES TO THIS AGREEMENT HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY