Acceptance and Agreement to these Terms 

This Agreement constitutes a legally binding contract between you and PIXIE Soft Play Party Rentals, LLC, and others who may interact or interface with PIXIE Soft Play Party Rentals, LLC.

It is the sole responsibility of the client “renter” to read the terms and conditions before continuing to use this site. If you do not expressly agree to these terms and conditions please do not proceed to access our site or book our services. By continuing forward, you hereby agree to be bound by all Terms and Conditions

These Terms and Conditions are an agreement between you (“client”, “renter”, “The Lessee”) and PIXIE Soft Play Party Rentals, LLC (“we”, “us”, “The  Lessor”). The Website and all information contained therein is owned and operated by PIXIE Soft Play Party Rentals, LLC., and will also be abbreviated or referenced as PIXIE Soft Play, a company formed and operating in accordance with the laws of California, United States of America

The Lessee hereby acknowledges that they have read and understood the Terms and Conditions as outlined in this rental agreement. By proceeding with the booking, the Lessee accepts all terms of this rental agreement

Changes to these Terms

These Terms and Conditions are subject to change from time to time. It is the client responsibility to review them for any changes. The revised Terms and Conditions still indicate your acceptance and agreement to be bound by them when using our website

Copyright

The website (www.pixiesoftplay.com) and its content that includes but not limited to: photos, images, videos, other promotional material is the property of PIXIE Soft Play Party Rentals, LLC and is protected by United States, California, copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership, or other rights in the Website or its content

Ownership

Client is prohibited to sublet or sell rental equipment provided by PIXIE Soft Play Party Rentals

Rental Policy

PIXIE Soft Play Party Rentals LLC provides rental equipment to renter on a temporary basis only for limited use by the renter within the terms of this agreement. Rentals are for the agreed-upon start and end time of your event, unless otherwise stated or agreed. All rentals are subject to availability. PIXIE Soft Play Party Rentals LLC at its sole and absolute discretion may or may not accommodate such requests and reserve the right to decline services. We do not prorate rental equipment or offer onsite pickup.

Rental Includes:  Day rental, free delivery*, set up, breakdown and pick up fees.   *Delivery fee applies to events outside our delivery area

Hours of Operation:

Business Hours:  Mon – Thurs: 9am – 3pm    Friday: 9am – 2pm    Saturday-Sunday: CLOSED (Open for delivery only)

Booking Hours:   Monday – Sunday from 9:00am – 6:00pm.

October – April final indoor pickup time is 6:00pm and 5:00pm for outdoor events

May – September final indoor pickup time is 7:00pm and 6:00pm for outdoor events

Please Note: Park delivery starts at 10:00am. Final pick up is 5:00pm during (May-Sept). We do not set up at parks during (Oct-Apr). *Exceptions may apply for outdoor events held in private venues

Additional hours outside our normal booking hours can be added for an additional fee of $50/hr and are subject to availability. Add on hours must be made and paid at least 14 days in advance. *Excludes park reservations

Please be aware of the size requirements of all our equipment that you wish to hire and ensure you have enough space and clearance at your event location. Client is responsible for making sure the rental package selected will fit in the space setting prior to booking. We will do our best to accommodate a smaller space but there will be NO refunds for equipment that will not fit

For special accommodations, please contact us at info@pixiesoftplay.com to discuss availability. Late accommodations are subject to availability and cannot be guaranteed. However, we will do our best to accommodate request. The services we provide in all our packages include delivery, setup and breakdown

Deposit and Reservation

Your booking shall be deemed confirmed only upon the execution of the following:

a) rental items and date selected

b) event information form filled out at checkout

c) waiver and release of liability and terms and conditions agreement are fully read carefully and acknowledged

d) initial 30% down payment or payment of the total amount, including refundable security deposit of $100 is due at the time of booking. All payments are processed through our online payment portal. Rental items and dates are not secured until payment is received

e) remaining balance is due three (3) days prior to your event. Future payments can be made through the website. Failure to pay remaining balance by due date will result in cancellation of the event and forfeiture of total deposit

f) full payment is due at the time of booking if your booking is less than three (3) days prior to event date and are subject to availability

g) we accept credit, debit and third party payment plans. All payments are processed online through our website payment portal. No cash or checks accepted

h) all bookings are confirmed by PIXIE Soft Play upon receipt of booking. You will receive an email confirmation, along with a copy of your invoice payment. Please check junk or spam email if you do not receive email confirmation within 24 hours of processing payment

Security Deposit

A refundable security deposit of $100 is required at the time of booking to secure reservation. Your deposit will be returned via the same method of payment as your booking within five (5) business days after your event. Security deposit will not be refunded if the equipment is returned dirty, wet, torn, damaged, stained, soiled, moved out of original set up area, or balls outside of the ball pit at the time of pick-up. Any equipment returned damaged beyond repair will incur additional charges

Additional Fees

Additional fees applies to the following: custom orders; deliveries outside our service area; events held in public/private venues and parks; 2nd floor + locations, uphill, parking and/or walking distance to location site is more than 150ft from unloading zone, etc.,. Renter is required to check the applicable box at the time of booking. Request and changes made after booking will be charged separately and due three (3) days before event date

Service Areas

We gladly service the Los Angeles County, Orange County, Inland Empire and neighboring cities

Delivery Fees

We offer free delivery within 15 miles of 91709. Areas outside radius will incur a delivery fee that will be applied at the time of booking. Please email us at info@pixiesoftplay.com to see if delivery is available in your area. We reserve the right to decline service and deliveries outside our service area

Changes

If you need to change your package or selection, we request to be notified at least five (5) days prior to your event. We will do our best to accommodate your request, however, changes are subject to availability and cannot be guaranteed. PIXIE Soft Play Party Rentals LLC at its sole and absolute discretion may or may not accommodate such requests

Reschedule

Rescheduling your event is complimentary if requested at least one (1) week before the original event date and is subject to availability. Future reservation needs to be made within one (1) year of original booking date. Deposit will be applied to the rescheduled reservation date and all of the provisions in this agreement will continue to apply. PIXIE Soft Play Party Rentals LLC does not guarantee that the same inventory items will be available

Cancellations and Refunds

Cancellations for any reason made seven (7) days prior to event will receive a full refund. Cancellations made less than seven (7) days prior to the event will result in the loss of the total deposit. Your total deposit is transferable if you wish to postpone your event to a future date within one (1) year from original booking date. *subject to availability

In the unlikely event that PIXIE Soft Play should cancel your booking due to unsafe weather conditions, your full deposit will be refunded, or you may use your deposit as credit for a future date within the same calendar year. *Dates and inventory are subject to availability

If you need to cancel your reservation for any reason, please contact us as soon as possible at info@pixiesoftplay.com. *NO refunds will be issued once equipment is set up and your event time has started

Inspection

It is the sole responsibility of the renter to inspect the rental equipment upon delivery and address any questionable conditions or pre-existing damage to the rental equipment to the delivery crew at this time. Failure to do so may result in client being held responsible for any such damage to the rental equipment including, but not limited to: tears, broken components, cut cords, stains, etc., We will inspect rental equipment upon return and address any newfound damage(s) to renter

Equipment

Our equipment may not be disassembled or moved out of the set up area. Motorized equipment is only set up on ground floor level. This is to prevent injury and damage to our equipment. Clients and event coordinators are NOT permitted to attach anything to our soft play equipment without consent of PIXIE Soft Play

Decals

Sticky tape, sharp wires/objects, or decals not provided through PIXIE Soft Play are not permitted on any of our equipment without prior written consent. Client is responsible to ensure only removable decals are used on equipment. Security refundable deposit is forfeited and applied to cleaning fee for decals installed through outside vendors

Face Paint

NO FACE PAINT, party poppers, water bubbles, confetti (including balloons with confetti), colored streamers, slime, paint, markers, silly string, glitter, or any sticky items are allowed near or on equipment. We reserve the right to cancel order and retain full payment if there is any indication of use prior, or at the time of delivery. Full payment will be forfeited if there is any indication face paint, or any of these products were present during the event. Products will cause permanent damage to equipment. Client is liable to pay the full repair and/or replacement cost for any and all damages to rental equipment

Decorations

Balloons and fringe banners can be be easily attached to our bounce house and bubble house exterior. It’s recommended to use #260 or #350 balloon twisters to attach garland. We ask our clients not to remove garland to avoid damage to our equipment. PIXIE Soft Play team members will remove garland when they arrive to pick up. Client is responsible to dispose garland and decorative items not provided through us.

Area Requirements

The renter must ensure that there is a designated set up area for our equipment that is CLEAN, DRY, and FLAT.  Equipment approved for outdoor set ups: cut grass, turf, and concrete. We will under NO circumstances set up equipment on uneven ground, bark, sand, gravel, mulch, dirt, wet areas, inclined pathways, or areas we deem unsafe. It is the renters responsibility to ensure there is a dedicated space that meets the minimum requirement. PLEASE DO NOT water on or near setup area on the day of your event, as we will not be able to setup on wet grounds

The designated area where the rental equipment will be set up must be cleared by renter prior to our arrival. This includes rocks, sticks, yard debris, pet waste, toys, furniture, objects, etc.,. Failure to properly prepare the set up area in advance will result in loss of security deposit. Please be aware that delivery crew does not move furniture or personal/property items

Electrical Access

Bounce House, Bubble House and Motorized Soft Play equipment require access to a dedicated outlet rated at 115 volts with 20 amperes capacity within 50ft of the set up area. The blower cord shall be plugged into a GFCI outlet and be the only thing operating on that electrical circuit. The number of blowers required to inflate a bounce house may vary depending on size. In locations where adequate electrical is not available, PIXIE Soft Play Party Rentals LLC can provide a generator for an additional fee. Reservations for generators must be made at the time of booking and is subject to availability. We shall not be held liable for any malfunctions that may occur from our generators provided at the event. PIXIE Soft Play will not provide a refund if the rental equipment is found to be inoperable due to inadequate electrical at event location and/or location of outlets, or generators not provided by us

Permits

Renter is responsible to notify us at the time of booking if the venue or park requires a permit, license, proof of insurance, and/or authorizations. If you do not have this information at the time of booking, we ask that you notify us at least seven (7) days prior to event, so we may plan accordingly

Access

It is the responsibility of the client to ensure easy access at the event site for unloading and loading equipment. Any restrictions must be reported to PIXIE Soft Play prior to the event such as but not limited to, lack of parking, stairs, inclined pathways, narrow doorways etc. Failure to do so may result in PIXIE Soft Play not being able to set up equipment. Client is responsible for relating services provided by PIXIE Soft Play to interested parties, including venue staff prior to our arrival

Delivery

Our normal delivery window is Monday-Sunday from 7am-1pm. Park deliveries start at 10am during May –  September. We do not set up at parks during October – April

Renter or responsible party is required to be present at delivery. PIXIE Soft Play Party Rentals LLC is not liable for 3rd party actions at delivery site that restrict, or delay set up and breakdown time. Rental equipment set up at public venues and parks shall not be left unattended at any time. Additional fees may apply and must be paid in advance

We will notify you three (3) to five (5) days before your event of your delivery, setup, and pick-up times. Arrival time will be approximately 1-3 hours prior to your selected preferred delivery time and/or event start time (this will not be included in your rental period). A PIXIE Soft Play coordinator may contact you to schedule an earlier or later delivery depending on how many events are scheduled for the day. We will do our best to deliver on time, but PIXIE Soft Play will not be held responsible for delays incurred due to circumstances beyond our control (e.g. traffic problems, bad weather)

Set Up

Set up will typically take up to one (1) hour depending on package and event unloading area, which may require less or more time. Equipment will only be set up at specified event location. Client is prohibited from moving, adjusting, or servicing the rental equipment

Renter is responsible to ensure that NO animals of any kind are present at setup, during the rental period, breakdown and collection of rental equipment. Failure to comply with this provision shall constitute a material breach of this agreement and grant PIXIE Soft Play the right, in its sole and absolute discretion to immediately terminate this agreement, and will result in forfeiture of monies paid to PIXIE Soft Play Party Rentals LLC

Anchors may be used to secure Bounce House and Bubble House and shall not be removed at any time during the rental period. Renter is responsible to notify PIXIE Soft Play prior to delivery if anchors are not to be used. PIXIE Soft Play set up crew is not responsible for striking or damaging any ground grass/turf or underground utility lines/devices (including but not limited to: electrical, plumbing, sprinkler, etc.). It is the responsibility of the renter to direct the team where equipment is to be set up

Collection

Collection of rental equipment will typically be at the rental end time period agreed upon of your event. Please allow up to one (1) hour grace period after rental time has ended for pickup. Renter shall permit PIXIE Soft Play to remove the rental equipment at the designated end time. Renter is to ensure that all participants clear the equipment area upon arrival

Weather Conditions

We reserve the right to not set up equipment outside if high winds, rain/drizzle or wet conditions are forecast the day of your event. We will not set up on wet grounds if there is residual rain, as it is a safety concern and will cause damage to equipment. Renter shall designate a shaded area or provide protection to soft play equipment for all outdoor events during the summer months. We encourage renter to have an indoor PLAN B option that meets the space requirements prior to the start of your event. Renter assumes all weather-related risks hosting an outdoor event

Cleaning and Sanitization

All equipment is thoroughly inspected, cleaned, disinfected, sanitized and covered before and after each event. We use CleanSmart disinfectant, a non-toxic, fragrance-free, residue-free, hospital grade disinfectant cleaner that kills 99.9% of bacteria, germs, fungus, mold, and viruses. Our ball pit balls are thoroughly cleaned in a commercial grade ball cleaning, sanitation, and drying machine. To ensure the highest level of cleanliness, we never book the same item more than once per day

Safety

It is the responsibility of the renter to consider the safety of themselves and guests during the use of our equipment. Designated set up area must not be too close to any obstructions (3ft gap is recommended) or placed in direct sun (our soft play and mats can get very hot). Adult supervision is required at all times. Renter is to ensure age guidelines are followed according to age group listed in the product information

PIXIE Soft Play will provide a Safety Rules sign as a courtesy reminder. A complete set of rules is available in the Rental Agreement and Liability Waiver

Safety is important to us and why we are SIOTO Safety Certified

Representations

Items pictured on PIXIE Soft Play Party Rentals LLC website may not be an exact representation to the rental equipment provided to renter. Renter shall notify PIXIE Soft Play Party Rentals LLC to address concerns and/or changes (color match, color scheme, etc.) at the time of placing the order. All requests made is at the sole discretion of PIXIE Soft Play Party Rentals LLC

Damages

Renter is responsible to return equipment in the same condition in which it was received. Renter agrees to pay the full repair and/or replacement cost for any and all damages to rental equipment. Renter agrees to pay up to $3000.00 (three thousand dollars and zero cents) in reimbursement costs if rental equipment is lost, stolen, or damaged beyond repair. Mat(s) returned  punctured, stained, torn, or damaged beyond repair will incur a $25 per mat charge deducted from security deposit. Renter agrees to immediately notify PIXIE Soft Play of any loss, damage or accidents that occur while in possession of equipment

License and Insurance

We are a fully Licensed and Insured company

Photography and Videography

PIXIE Soft Play Party Rentals LLC has the right and permission to use, display, and publish photographs, videos, electronic representation, and sound recordings made at event, including, but not limited to, proof of delivery, social media, and on website maintained by PIXIE Soft Play Party Rentals. Renter agrees to hereby release PIXIE Soft Play Party Rentals from any and all liability from such use and publication and waives all rights to compensation and approval for any and all published material

Termination of Agreement

PIXIE Soft Play Party Rentals LLC, within its own discretion, determines that Client has failed, in any way, to observe or comply with the conditions of this Rental Agreement, reserves the right to terminate Rental Agreement and initiate whatever actions and/or legal proceedings are necessary to recover rental equipment or said monies. This Agreement and the rights of the parties to this Agreement shall be governed by and construed in accordance with the laws of the State of California. EACH OF THE PARTIES TO THIS AGREEMENT HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY

*EXCLUSIONS APPLY