General

Soft play playgrounds are designed to encourage children to play, climb, jump, and explore in a safe and enjoyable environment, all while having FUN!
Soft play equipment is for children 5 years and under only. Larger ball pits can accommodate any age group
Day rental, free delivery*, set up, breakdown and collection of equipment
Rentals include day rental based on the start and end time of your event. Final pickup time is 5pm for outdoor events and 6pm for indoor events
*Bubble House excluded. Please view product for more information
Please note we do not prorate rental equipment or offer pickup at our site
Office Hours:
Mon – Thurs: 9am – 3pm
Friday: 9am – 2pm
Saturday: CLOSED (delivering fun!)
Sunday: CLOSED (delivering fun!)
Booking Hours:
Monday – Sunday from 9:00am – 6:00pm
October – April final indoor pickup time is 6:00pm and 5:00pm for outdoor events
May – September final indoor pickup time is 7:00pm and 6:00pm for outdoor events
Absolutely! Request to extend rental time can be add on for an additional fee of $50/hr. *Exclusions may apply to outdoor events during Oct-April
For special requests, please contact us at info@pixiesoftplay.com to discuss availability
Yes, we do require a $300 minimum per booking
Delivery, set up and pick up are included when you book with us!
*We offer free delivery within 15 miles of 91709. Delivery fee will apply to areas outside radius
Our soft play space can be adjusted to a smaller size if necessary to fit your space. Just let us know the space we’re working with, and we will do our best to accommodate the equipment!
We can set up in both indoor and outdoor spaces such as in your home, back or front yard, event venues, parks, churches, schools, community centers, and any location that allows our set up
The renter must ensure that there is an area designated for our equipment setup that is CLEAN, DRY, and FLAT. Equipment approved for outdoor set ups: cut grass, turf, and concrete. We do not set up on bark, gravel, dirt, mud, wet grass, sand, uneven or inclined surfaces, or areas we deem unsafe. All rocks, sticks, yard debris, animal waste, toys, furniture and objects must be removed from the area where the equipment will be set up prior to our arrival. Please note that we reserve the right to decline setup if these conditions are not met
To ensure the safety of the kids, we do not set up our equipment outdoors if there is rain or winds exceeding 15mph in the forecast. No exceptions. If your event is outdoors, please have an indoor PLAN B option
We highly recommend to designate a shaded area or provide covering during the summer months, as our soft play equipment can get hot in direct sunlight
Please note: Once Pixie Soft Play has fully set up all equipment and your event time has started, a refund WILL NOT be issued
Yes, we’re fully licensed and insured to set up our equipment at parks and venues. However, we do not set up at parks during October – April. The renter is responsible to obtain in advance any permits, proof of insurance, or clearance needed. We do require an adult to be present at delivery and during the rental period. Rental equipment shall not be left unattended at any time.
We must be notified at least 7 days prior to your event if there are stairs, upward hills, any obstructions, or a distance more than 75ft from our delivery vehicle to the designated set up area, so we may plan accordingly. Special handling fee(s) must be paid prior to your event
Please read the Terms and Conditions for more information on our Park and Event Policy
Yes, we do charge an elevator, stairs and/or 150ft + walking distance fee for events that require special handling. Please note that some of our soft play pieces are oversized and heavy and may not fit in doorways, pathways, and/or elevators. We ask that you notify us in advance to discuss event logistics. Failure to notify us prior to your event may result in unexpected issues and equipment not being able to be set up. We reserve the right to deny your setup onsite and/or set up only the items we are able to accommodate
Yes! We are licensed, insured and safety certified. If your venue requires proof of insurance, please send request to info@pixiesoftplay.com
We gladly service the Los Angeles County, Orange County, Inland Empire and neighboring cities. Please contact us at info@pixiesoftplay.com if you are outside of these areas to see if delivery is available!
At PIXIE Soft Play, maintaining the highest level of cleanliness is a top priority. You can trust that all of our equipment is thoroughly cleaned and disinfected with hospital grade non-toxic products before and after each use. Our ball pit balls are thoroughly clean and sanitized with a commercial grade ball cleaning machine after every event
As an added bonus, we seal our equipment immediately after cleaned and sanitized to ensure our equipment stays in pristine condition for the next event! Our equipment arrives clean and covered
Yes! Our bounce houses are the perfect blank canvas to showcase any theme or aesthetic. We do recommend hiring a balloon garland stylist to save you time and stress on the day of your event, but we’ve got you covered if DIY is more your thing. Our bounce houses come equipped with hooks that will make install a breeze!
Please note, tape or sticky dots are not permitted on bounce house. We do ask that you do not remove the balloon arch at the end of your event to avoid pulling or creating damage to the bounce house. A member of our team will remove it upon pickup for you
No outside decals or décor may be applied directly on equipment without prior written approval by PIXIE Soft Play. It is the renters responsibility to ensure products used are removeable and will not cause damage to equipment
Please note: Security Deposit of $100 is forfeited and applied towards the cleaning fee
Our Bubble House rental is up to 3 hours and includes an attendant present during the duration of the rental to ensure both the safety of your guests and proper treatment of our equipment
This time does not include the set up and tear down of the Bubble House
Face paint will permanently stain and damage our equipment. Please reconsider booking with us if you plan on having face paint or temporary tattoos at your event. Renter is responsible to notify party characters of the rules. We reserve the right to not service events that will have face paint in attendance. This will cause you to lose your full payment and additional charges may apply to cover damages
We realize that children can sometimes cause unintentional damage to equipment when they’re having a fun. As the renter, it is your responsibility to properly care for all items and follow all rules and regulations to avoid damage or theft. We trust that you will take good care of the equipment and ensure its safe use, as it is imperative that all items are returned in the same condition as they were received.
By working together, we can ensure that your event runs smoothly, and that the equipment is well taken care of. We want make sure you have an awesome and safe time and are here to answer any questions or concerns!
Our main rules are:
– Only children 5 years and younger are allowed in play area
– NO shoes are allowed in the play area – all children and supervising adults must wear socks
– Absolutely NO heels – they damage our mats permanently
– Absolutely NO food, drinks, candy or gum in the play area
– NO face paint, temporary tattoos, silly string, slime, crayons, markers or outside toys in the play area
– All sharp objects must be removed prior to entering the play area
– All equipment must remain within the play area
– NO pets allowed
– Equipment cannot get wet
– Children MUST be supervised by responsible adult(s) at all times!
A rules of play sign that includes the basic rules will be provided for your event. It is the responsibility of the person/s or organizer of the event to ensure that all the rules in the contract are followed.
See a full description of rules on our rules of play page.
Book an Event
We suggest booking rentals at least 4-6 weeks in advance to secure your desired date, package and time. We will do our best to accommodate last minute requests but may not be able to guarantee availability for reservations with short notice
To secure the date for your event, we require a 30% deposit of the total amount at the time of booking
Please note your reservation is not confirmed until we receive deposit payment
We do require a cleaning deposit of $100 that is added to the initial payment. The deposit will be retained until the equipment has been fully inspected for any damages. Security deposit will be refunded back to your form of payment within 3-5 business days after event
Please note: Deposit will not be refunded if the equipment is returned damaged in any capacity, excessively dirty, equipment moved or missing, and/or the balls are not inside ball pits at the time of pick up
Our booking process is made simple through our website!
Select your desired package, event date and time, and any add-ons. Click “book now” and simply fill out the event information, read and acknowledge rental agreement/terms & conditions and make payment
If you are unable to select your desired date, it means the date is unavailable and we are completely booked for that day. Please submit your inquiry and an event coordinator will contact you within 2 business days to check availability
Yes! We will do our best to accommodate last minute bookings but can not guarantee availability
Please submit inquiry form if your reservation is 7 days prior to your event before proceeding to book through our website. We will reach out to you as soon as possible to discuss your event in detail
Remaining balance is due 3 days prior to your event date. Final invoice with link to pay is emailed 5-7 business days prior to event and will include the remaining balance and any delivery fees that may apply. Please note: we do not accept any form of payment on the day of event
We accept all major credit/debit cards and book now/pay later payment plans through Klarna. We do not accept checks or cash payments
Unfortunately, yes. Failure to pay balance by the due date will result in cancellation of the event and forfeiture of the total deposit
Cancellations for any reason made seven (7) days prior to event will receive a full refund
Cancellations made less than seven (7) days prior to the event will result in the loss of the total deposit. Your total deposit is transferable if you wish to postpone your event to a future date within twelve (12) months from original booking date (subject to availability)
For weather related cancellations, your deposit is refunded, or you may use your deposit as credit for a future date within twelve (12) months from original booking date (subject to availability)
If you need to cancel your reservation for any reason, please contact us as soon as possible at info@pixiesoftplay.com.
We understand that things happen. Rescheduling your event is complimentary if requested at least 7 days before the original event date and subject to availability
Yes, we will do our best to make it happen, but please make sure to provide us with written detailed changes to your selection at least 5 business days prior to your event, so that we may plan accordingly on our end. Please note: changes are subject to availability
Day of Event
Here are a few ways to prepare in advance to ensure a seamless and timely setup!
– Provide in advance a map and parking instructions if your event will be held at a venue, clubhouse, or park
– Designate a separate area according to the space requirements
– Clear path for us to bring the equipment in and if possible, in close proximity to parking area
– Clean up the designated set up area. Make sure the area is clear of animal waste, furniture, toys, debris and objects. Please be aware that our delivery team cannot move furniture to clear path
– PLEASE DO NOT water on or near setup area on the day of your event. We will not be able to to setup on wet grounds
– Make sure to turn off sprinkler system. This will help prevent any injuries and damage to our equipment
– For the safety of your pets and our team, renter is to ensure that NO animals are present at setup, during the rental period, breakdown and collection of rental equipment. No exceptions
– If you will be using an electrical outlet, please check power outlet to confirm that it is working and within the 50ft requirement (if applicable)
Be ready to review rules and then you’re all set!
Our normal delivery window is from 7am-1pm. We will reach out to you 3-5 business days before your event with delivery and pick-up schedule
Please contact us in advance if you need special accommodations. We cannot guarantee all accommodations due to the schedule of events and their locations/event times but will try our best!
We will arrive 1-3 hours prior to the contracted event start time to ensure everything is assembled, cleaned, and to your expectations prior to the arrival of your guests. If there are any restrictions that may delay set up (like stairs, lack of parking, etc.), please let us know prior to the event so that we may plan accordingly. Once equipment is set up, we will not be able to move it or relocate it to another location. After set up, we’ll confirm delivery, review the play rules, and then you’re all set!
Rental equipment will be collected at the end of your event. Please allow up to a (1) hour grace period after event has ended for pickup. To ensure collection is seamless and done in a timely manner, we ask our clients to make sure all guests clear the equipment area upon our arrival
Contact us at info@pixiesoftplay.com or call/text us at (909) 791-8909!
*EXCLUSIONS APPLY
