Soft play playgrounds are designed to encourage children to play, climb, jump, and explore in a safe and enjoyable environment, all while having FUN!

Our soft play equipment is designed for babies and toddlers up to 5 years old, providing a safe, dedicated play area for little ones. For older children and mixed‑age events, we offer a selection of additional party rental equipment suitable for all ages

Day rental, free delivery*, set up, breakdown and collection of equipment

Your rental is reserved exclusively for the full duration of your event:

• The rental window is based on the start and end time you provide at booking
• Our team handles delivery, setup, and pickup within that window
• Standard pickup times apply: 5 PM for outdoor events and 6 PM for indoor events

Bubble House rentals are under separate guidelines—view product page for full details

Business Hours:

Mon – Thurs: 9am – 5pm
Friday: 9am – 2pm
Saturday: CLOSED (delivering fun!)
Sunday: CLOSED (delivering fun!)

Rental Hours:

Monday – Sunday from 9:00am – 6:00pm

Absolutely! Rental time can be extended for an additional $50 per hour. Exclusions may apply to outdoor events during October–April

For special requests or to check availability, please contact us at info@pixiesoftplay.com and a team member will be happy to assist you

A $300 rental minimum is required for all bookings, not including fees or the security deposit

We offer complimentary delivery within 7 miles of 91709. A delivery fee applies to locations beyond this radius

Yes! Our soft play setup can be adjusted to a smaller size or different dimensions to better fit your space. Just share your available measurements, and we’ll do our best to accommodate the equipment

Please note that we do not prorate packages for items that cannot fit within the designated play area. All equipment must fit inside and remain within the play area and cannot be placed outside of it

We bring the fun indoors or outdoors — your cozy living space, sunny backyard, front yard, venue, park, church, school, or community center.

Setup Requirements

Your designated setup area must be: CLEAN, DRY, FLAT

Surfaces We Accept:

• Carpet
• Wood
• Tile
• Concrete
• Turf
• Short, dry, flat grass

Surfaces We Cannot Set Up On

Bark, gravel, dirt, mud, sand, wet grass, and, uneven or inclined surfaces, or any area we deem unsafe

Before We Arrive

Please clear the setup area of rocks, sticks, yard debris, toys, furniture, and pet waste prior to our arrival. PIXIE Soft Play reserves the right to deny setup if these conditions are not met, and full monies will be forfeited

To ensure the safety of children and maintain the integrity of our premium equipment, we do not set up outdoors if rain or winds exceeding 15 mph are forecasted. No exceptions. For outdoor events, we kindly ask that you secure an alternative indoor location should weather conditions become unsuitable. In the event you do not have an indoor option available, you may reschedule your event for a future date within 6 months of the original event date

During the summer months, we highly recommend designating a shaded area or providing appropriate covering, as our soft‑play equipment can become hot when placed in direct sunlight

Please note: Refunds will not be issued for same‑day cancellations or if equipment setup is already in progress or completed

Venue Policy

PIXIE Soft Play is fully licensed and insured to set up at venues. A $25 venue fee is required at booking. Additional fees may apply if the setup area includes steps, stairs, upper level, uphill and over 150 ft from the loading zone.

The renter is responsible for confirming all required permits, approvals, and insurance documents with the venue. Any entrance or parking fees paid by our team must be reimbursed by the renter

To request a COI, email info@pixiesoftplay.com with venue details. The COI is sent directly to the venue facilitator about two weeks before the event

An adult must be present during delivery and the entire rental period. Equipment must not be left unattended and must be set up within or near the reserved party space

Setup areas must be clean, dry, flat, and free of debris, slopes, or obstacles. PIXIE Soft Play may deny setup if conditions are unsafe, and all monies will be forfeited

Park Policy

PIXIE Soft Play is fully licensed and insured to set up at parks. Please review the following details before booking:

• Seasonal Availability: Park setups are available May–September only. We do not set up at parks from October–April. Exceptions may be made for indoor facilities
• Park Fee: $100 park  fee required at booking
• Permits & Insurance: The renter is responsible to verify with the park facilitator that all required permits, approvals, or park insurance documents have been approved
• Reimbursable Park Costs: The renter must reimburse PIXIE Soft Play for any entrance or parking fees paid by our team
• Requesting COI: Email info@pixiesoftplay.com with the park name, facilitator, email, and phone number. The Copy of Insurance (COI) is sent directly to the park facilitator and will be provided two weeks before your event date
• Park Schedule: The latest park pickup time is 4:30 PM
• Distance Fee: Additional fees apply if the setup area is more than 150 ft from the loading zone. Please contact us to discuss your event in more detail
• Supervision: An adult must be present at delivery and throughout the rental. Equipment may not be left unattended at any time and must be set up within 25 ft of the reserved party space

Ground Conditions: We highly recommend walking the setup area prior to booking to ensure the grass is suitable for soft play. The area must be clean, dry, flat, and free of dirt, gravel, roots, potholes, slopes, and inclines. PIXIE Soft Play reserves the right to deny setup if these conditions are not met, and full monies will be forfeited

Irrigation & Moisture: The renter must confirm with the park that no drip system, irrigation schedule, or automatic watering keeps the grass wet or moist. Soft play cannot be set up on damp or wet ground under any circumstances, even with a tarp

Extra fees apply when delivery access is limited or requires additional handling, such as steps, staircases, elevators, hills, narrow pathways, or extended walking distances over 50ft from unloading/loading area

Some of our soft play pieces are oversized and require minimum width, height, and depth clearance. This condition must be selected at the time of booking. If unknown at the time of booking, the renter must notify PIXIE Soft Play at least 5 days prior to the event so we can plan accordingly

Failure to notify us may result in setup limitations or the inability to set up certain items. PIXIE Soft Play reserves the right to deny setup onsite and/or set up only the items we are able to accommodate, and full monies will be forfeited

We are licensed, insured, and SIOTO safety certified. If your venue requires proof of insurance, please send your request to info@pixiesoftplay.com

We gladly service Los Angeles County, Orange County, and neighboring cities. If you’re outside these areas, please email us at info@pixiesoftplay.com to check availability — we may still be able to deliver to you!

At PIXIE Soft Play, maintaining the highest level of cleanliness is a top priority. You can trust that all of our equipment is thoroughly cleaned and disinfected with hospital grade non-toxic products before and after each use. Our ball pit balls are thoroughly clean and sanitized with a commercial grade ball cleaning machine after every event

As an added layer of protection, our equipment is packaged immediately after cleaned and sanitized to ensure our equipment stays in pristine condition for the next event!

Yes! Our bounce houses are the perfect blank canvas to showcase any theme or aesthetic. We do recommend hiring a balloon garland stylist to save you time and stress on the day of your event, but we’ve got you covered if DIY is more your thing. Our bounce houses come equipped with hooks that will make install a breeze!

Please note, tape or sticky dots are not permitted on bounce house. We do ask that you do not remove the balloon arch at the end of your event to avoid pulling or creating damage to the bounce house.  A member of our team will remove it upon pickup for you

No outside decals or décor may be applied directly on equipment without prior written approval by PIXIE Soft Play. It is the renters responsibility to ensure products used are removeable and will not cause damage to equipment

Please note: Security Deposit of $100 is forfeited and applied towards the cleaning fee

Our Bubble House rental is up to 3 hours and includes an attendant present during the duration of the rental to ensure both the safety of your guests and proper treatment of our equipment. View more information here

This time does not include the set up and tear down of the Bubble House

To ensure our equipment remains pristine for every family we serve, we maintain a strict no–face‑paint policy. Face paint and ink‑based craft materials cause permanent staining and irreversible damage to our soft play and bounce house products.

To uphold the quality and integrity of our offerings, we reserve the right to decline service for events where face paint is present. Any indication of paint products will result in forfeiture of your total deposit, with additional charges applied as needed

We realize that children can sometimes cause unintentional damage to equipment when they’re having fun. As the renter, it is your responsibility to properly care for all items and follow all rules and regulations to avoid damage or theft.

You may be responsible for up to $3,000 in damages to equipment of any kind (not including opportunity costs).

We trust that you’ll take great care of everything and ensure safe use throughout your event. All items must be returned in the same condition they were received. By working together, we can keep your celebration running smoothly and our equipment in beautiful condition for all families to enjoy. We’re always here to help with any questions or concerns

Our main rules are:

– Only children 5 years and younger are allowed in play area

– NO shoes are allowed in the play area – all children and supervising adults must wear socks

– Absolutely NO heels – they damage our mats permanently

– Absolutely NO food, drinks, candy or gum in the play area

– NO face paint, temporary tattoos, silly string, slime, crayons, markers or outside toys in the play area

– All sharp objects must be removed prior to entering the play area

– All equipment must remain within the play area

– NO pets allowed

– Equipment cannot get wet

– Children MUST be supervised by responsible adult(s) at all times!

A rules of play sign that includes the basic rules will be provided for your event. It is the responsibility of the person/s or organizer of the event to ensure all guests acknowledge and follow all play rules

See a full description of rules on our rules of play page.

We suggest booking 4–6 weeks in advance to secure your desired date, package, and time

We require a $100 security deposit, added to your initial payment. It is held until our team completes a detailed post‑event inspection. If all equipment is clean, undamaged, and accounted for, the deposit will be refunded to your original form of payment within five (5) business days

Please note: The deposit will not be refunded if equipment is damaged, excessively dirty, moved without authorization, missing, or if balls are not inside the ball pit at pickup. Renters are also responsible for any forgotten items removed from the play area and not retrieved during pickup. Additional delivery fees may apply for any return trips

How to Book 🤍

A simple, seamless booking experience from start to finish!

1. Curate Your Package

Choose your package, event date, add‑ons, and select any applicable fees

2. Select Your Payment Option

Choose the payment option that works best for you. Minimum 30% deposit required to lock in your event

3. Tap “Book Now”

Click “Book Now” to proceed to the booking form

4. Share Your Event Details

Fill out the booking form so our team can tailor everything to your celebration

5. Review & Acknowledge

Read carefully and acknowledge our rental agreement/terms & conditions and confirm

6. Secure Your Date

Select your preferred form of payment and complete your deposit to lock in your event date

7. Confirmation Arrives

Once payment is processed, your email confirmation will arrive in your inbox

8. Remaining Balance

Final invoice will be sent 5 days before your event, with a secure payment link, followed by delivery schedule

9. We’re Here for You

Need to update your order or have a question? Reach us anytime at info@pixiesoftplay.com and a team representative will respond within 48 hours

We’re happy to accommodate last‑minute bookings, though availability cannot be guaranteed. If your event is within 7 days, please submit an inquiry form before booking through our website. A team member will reach out as soon as possible to review your event details.

Your remaining balance is due 3 days before your event date. Your final invoice, complete with a secure payment link, will be sent within 5 business days before your event

We accept all major credit/debit cards and book now/pay later payment plans through Klarna. We do not accept checks or cash payments

Unfortunately, yes. Failure to pay the remaining balance by the due date will result in the cancellation of your event and forfeiture of the total deposit

Cancellations made at least twenty (20) days prior to the event will receive a full refund. Cancellations made fewer than twenty (20) days prior to the event will result in the forfeiture of the total deposit

A one-time reschedule date is an option if you wish to postpone your event to a future date within twelve (12) months from original booking date and subject to availability

For weather related cancellations, you may use your deposit as credit for a future date within twelve (12) months from original booking date and subject to availability

If you need to cancel your reservation for any reason, please contact us as soon as possible at info@pixiesoftplay.com

We understand that things happen. Rescheduling your event is complimentary if requested at least twenty (20) days before the original event date and subject to availability

Yes, we will do our best to make it happen, but please make sure to provide us with written detailed changes to your selection at least (5) five days prior to your event, so that we may plan accordingly on our end and subject to availability

Here are a few ways to prepare in advance to ensure a seamless and timely setup!

– Provide in advance a map and parking instructions if your event will be held at a venue, clubhouse, or park

– Designate a separate area according to the space requirements

– Clear path for us to bring the equipment in and if possible, in close proximity to parking area. In general, we require 2-3 ft wide clearance

– Clean up the designated set up area. Make sure the area is clear of animal waste, furniture, toys, debris and objects. Please be aware that our delivery team cannot move furniture to clear path

– PLEASE DO NOT water on or near setup area on the day of your event. We will not be able to to setup on wet grounds

– Make sure to turn off sprinkler system. This will help prevent any injuries and damage to our equipment

– For the safety of your pets and our team, renter is to ensure that NO animals are present at setup, during the rental period, breakdown and collection of rental equipment. No exceptions

– If you will be using an electrical outlet, please check power outlet to confirm that it is working and within the 50ft requirement (if applicable)

Standard delivery window is from 7am-1pm. You will receive a text with the delivery/pickup time 3 business days before your event

Please contact us in advance if you need special accommodations. We cannot guarantee all accommodations due to the schedule of events and their locations/event times but will try our best!

We will arrive 1-3 hours prior to the contracted event start time to ensure everything is assembled, cleaned, and to your expectations prior to the arrival of your guests. If there are any restrictions that may delay set up (like stairs, lack of parking, etc.), please let us know prior to the event so that we may plan accordingly. Once equipment is set up, we will not be able to move or relocate equipment to another location

Rental equipment will be collected at the end of your event. Please allow up to a (1) hour grace period after event has ended for pickup. To ensure collection is seamless and done in a timely manner, we ask our clients to make sure all guests clear the equipment area upon our arrival

Contact us at info@pixiesoftplay.com or call/text us at (909) 791-8909