Soft play playgrounds are designed to encourage children to play, climb, jump, and explore in a safe and enjoyable environment, all while having FUN!

Our soft play equipment is designed for babies and toddlers up to 5 years old, providing a safe, dedicated play area for little ones. For older children and mixed‑age events, we offer a selection of additional party rental equipment suitable for all ages

Day rental, free delivery*, set up, breakdown and collection of equipment

Your rental is reserved exclusively for the full duration of your event:

• The rental window is based on the start and end time you provide at booking
• Our team handles delivery, setup, and pickup within that window
• Standard pickup times apply: 5 PM for outdoor events and 6 PM for indoor events

Bubble House rentals are under separate guidelines—view product page for full details

Business Hours:

Monday–Thursday: 9:00 am to 5:00 pm

Friday: 9:00 am to 2:00 pm

Saturday: Closed — out delivering fun!

Sunday: Closed — out delivering fun!

Weekend inquiries will be responded to on Monday during regular business hours

Rental Hours:

Saturday-Sunday: 9:00am – 6:00pm

Holiday hours may vary

Absolutely! Rental time can be extended for an additional $50 per hour

For special requests or to check availability, please contact us at info@pixiesoftplay.com and a team member will be happy to assist you

A $300 rental minimum is required for all bookings, not including fees or the security deposit

We offer complimentary delivery within 7 miles of 91709. A delivery fee applies to locations beyond this radius

Yes! Our soft play setup can be adjusted to a smaller size or different dimensions to better fit your space. Just share your available measurements, and we’ll do our best to accommodate the equipment

Please note that we do not prorate packages for items that cannot fit within the designated play area. All equipment must fit inside and remain within the play area and cannot be placed outside of it

We bring the fun indoors or outdoors — your cozy living space, sunny backyard, front yard, venue, park, church, school, corporate event and more!

Setup Requirements

Your designated setup area must be: CLEAN, DRY, FLAT

Surfaces We Accept

• Carpet
• Wood
• Tile
• Concrete
• Turf
• Short, dry, flat grass

Surfaces We Cannot Set Up On

Bark, gravel, dirt, mud, sand, wet grass, uneven or inclined surfaces, or any area we deem unsafe

Before We Arrive

Please clear the setup area of rocks, sticks, yard debris, toys, furniture, and pet waste prior to our arrival. PIXIE Soft Play reserves the right to deny setup if these conditions are not met, and full monies will be forfeited

To ensure the safety of children and protect the integrity of our premium equipment, we do not set up outdoors if rain or winds above 15 mph are forecasted. No exceptions

Venue Policy

PIXIE Soft Play is fully licensed and insured to provide soft‑play rentals at approved venues. A $25 venue fee is required at the time of booking.

Additional Setup Fees

Additional charges may apply if the setup area includes:

• Steps or stairs
• An upper‑level location
• Uphill access
• A distance greater than 150 ft from the loading zone

These conditions require extra time, labor, or equipment to complete the setup safely

Venue Requirements & Renter Responsibilities

• The renter is responsible for confirming that all required permits, approvals, and insurance documents have been approved by the venue
• Any entrance, parking, or access fees paid by our team must be reimbursed by the renter
• To request a Certificate of Insurance (COI), email info@pixiesoftplay.com with the venue’s details
  • The COI will be sent directly to the venue facilitator approximately two weeks before the event

Delivery, Supervision & Equipment Care

• An adult must be present during delivery and throughout the entire rental period
• Equipment must never be left unattended
• All items must remain within or directly adjacent to the reserved party space

Setup Area Requirements

To ensure a safe and successful setup, the designated area must be:

• Clean
• Dry
• Flat and level
• Free of debris, slopes, obstacles, or hazards

PIXIE Soft Play reserves the right to deny setup if conditions are unsafe or unsuitable. If setup is denied for these reasons, all monies will be forfeited

Park Policy

PIXIE Soft Play is fully licensed and insured to set up at parks. Please review the following details before booking:

• Seasonal Availability: Park setups are available May–September only. We do not set up at parks from October–April. Exceptions may be made for indoor facilities
• Park Fee: $100 park  fee required at booking
• Permits & Insurance: The renter is responsible to verify with the park facilitator that all required permits, approvals, or park insurance documents have been approved
• Reimbursable Park Costs: The renter must reimburse PIXIE Soft Play for any entrance or parking fees paid by our team
• Requesting COI: Email info@pixiesoftplay.com with the park name, facilitator, email, and phone number. The Copy of Insurance (COI) is sent directly to the park facilitator and will be provided two weeks before your event date
• Park Schedule: The latest park pickup time is 4:30 PM
• Distance Fee: Additional fees apply if the setup area is more than 150 ft from the loading zone. Please contact us to discuss your event in more detail
• Supervision: An adult must be present at delivery and throughout the rental. Equipment must not be left unattended at any time and must be set up within 25 ft of the reserved party space

Ground Conditions: We highly recommend walking the setup area prior to booking to ensure the grass is suitable for soft play. The area must be clean, dry, flat, and free of dirt, gravel, roots, potholes, slopes, and inclines. PIXIE Soft Play reserves the right to deny setup if these conditions are not met, and full monies will be forfeited

Irrigation & Moisture: The renter must confirm with the park that no drip system, irrigation schedule, or automatic watering keeps the grass wet or moist. Soft play cannot be set up on damp or wet ground under any circumstances, even with a tarp

Extra fees apply when delivery access is limited or requires additional handling, such as steps, staircases, elevators, hills, narrow pathways, or extended walking distances over 50ft from unloading/loading area

Some of our soft play pieces are oversized and require minimum width, height, and depth clearance. This condition must be selected at the time of booking. If unknown at the time of booking, the renter must notify PIXIE Soft Play at least 5 days prior to the event so we can plan accordingly

Failure to notify us may result in setup limitations or the inability to set up certain items. PIXIE Soft Play reserves the right to deny setup onsite and/or set up only the items we are able to accommodate, and full monies will be forfeited

We are licensed, insured, and SIOTO Safety Certified. If your venue requires proof of insurance, please email your request to info@pixiesoftplay.com

We gladly service Los Angeles County, Orange County, and neighboring cities. If you’re outside these areas, please email us at info@pixiesoftplay.com to check availability — we may still be able to deliver to you!

At PIXIE Soft Play, maintaining the highest level of cleanliness isn’t just a promise — it’s part of our routine. Every piece of equipment is thoroughly cleaned, disinfected, and inspected before and after each use using hospital‑grade, non‑toxic products. Once sanitized, everything is immediately sealed and packaged to keep it protected and pristine until it arrives at your event. Parents can count on a play space that’s clean, hygienic, and ready for safe fun!

Yes! Our bounce houses are the perfect blank canvas to showcase any theme or aesthetic. We recommend hiring a professional balloon stylist to save you time and stress on the day of your event. If you prefer a DIY approach, our bounce houses come equipped with built‑in hooks to make installation simple and secure

Please note that wire ties, tape, glue dots, adhesives, or any sticky materials are not permitted on the bounce house at any time, as they can damage the vinyl

No outside decals may be applied directly to any equipment without prior written approval from PIXIE Soft Play. It is the renter’s responsibility to ensure that any approved products used are fully removable and will not cause damage, residue, or discoloration to the equipment

Please note: security deposit will be forfeited and applied toward the cleaning fee if unapproved decals or adhesives are found on the equipment

To ensure our equipment remains in pristine condition for every family we serve, we maintain a strict no face‑paint policy. Face paint and ink‑based craft materials can cause permanent staining and irreversible damage to our soft play and bounce house products

We realize that children can sometimes cause unintentional damage to equipment when they’re having fun. As the renter, it is your responsibility to properly care for all items and follow all rules and regulations to avoid damage or theft.

You may be responsible for up to $3,000 in damages to equipment of any kind (not including opportunity costs).

We trust that you’ll take great care of everything and ensure safe use throughout your event. All items must be returned in the same condition they were received. By working together, we can keep your celebration running smoothly and our equipment in beautiful condition for all families to enjoy. We’re always here to help with any questions or concerns

Our main rules are:

– Only children 5 years and younger are allowed in play area

– NO shoes are allowed in the play area – all children and supervising adults must wear socks

– Absolutely NO heels – they damage our mats permanently

– Absolutely NO food, drinks, candy or gum in the play area

– NO face paint, temporary tattoos, silly string, slime, crayons, markers or outside toys in the play area

– All sharp objects must be removed prior to entering the play area

– All equipment must remain within the play area

– NO pets allowed

– Equipment cannot get wet

– Children MUST be supervised by responsible adult(s) at all times!

A rules of play sign that includes the basic rules will be provided for your event. It is the responsibility of the person/s or organizer of the event to ensure all guests acknowledge and follow all play rules

See a full description of rules on our rules of play page.

We suggest booking 4–6 weeks in advance to secure your desired date, package, and time

We require a $100 security deposit, added to your initial payment. It is held until our team completes a detailed post‑event inspection. If all equipment is clean, undamaged, and accounted for, the deposit will be refunded to your original form of payment within five (5) business days

Please note: The deposit will not be refunded if equipment is damaged, excessively dirty, moved without authorization, missing, or if balls are not inside the ball pit at pickup. Renters are responsible for any forgotten items removed from the play area and not retrieved during pickup. Additional delivery fees may apply for return trips to collect items

How to Book 🤍

A simple, seamless booking experience from start to finish!

1. Browse Our Catalog

Choose your package, event date, add‑ons, and select any applicable fees

2. Select Your Payment Option

Choose the payment option that works best for you. Minimum 30% deposit required to lock in your event

3. Tap “Book Now”

Click “Book Now” to proceed to the booking form

4. Share Your Event Details

Fill out the booking form so our team can tailor everything to your celebration

5. Review & Acknowledge

Read carefully and acknowledge our rental agreement/terms & conditions and confirm

6. Secure Your Date

Select your preferred form of payment and complete your deposit to lock in your event date

7. Confirmation Arrives

Once payment is processed, your email confirmation will arrive in your inbox

8. Remaining Balance

Final invoice will be sent 5 days before your event, with a secure payment link, followed by delivery schedule

9. We’re Here for You

Need to update your order or have a question? Reach us anytime at info@pixiesoftplay.com and a team coordinator will respond within 48 hours

We’re happy to accommodate last‑minute bookings, though availability cannot be guaranteed. If your event is within 7 days, please submit an inquiry form before booking through our website. A team coordinator will reach out as soon as possible to review your event details.

A 30% deposit or full payment is required to secure your reservation

The remaining balance is due 3 days prior to your event date. Your final invoice, complete with a secure payment link, will be issued within 5 business days leading up to your event

We accept all major credit/debit cards and book now/pay later payment plans through Klarna. We do not accept checks or cash payments

Unfortunately, yes. Failure to pay the remaining balance by the due date will result in the cancellation of your event and forfeiture of the total deposit

Cancellations made at least twenty (20) days prior to the event will receive a full refund. Cancellations made fewer than twenty (20) days prior to the event will result in the forfeiture of the total deposit

A one-time reschedule date is an option if you wish to postpone your event to a future date within twelve (6) months from original booking date and subject to availability

If you need to cancel your reservation for any reason, please contact us as soon as possible at info@pixiesoftplay.com

We understand that things happen. Rescheduling your event is complimentary if requested at least twenty (20) days before the original event date and subject to availability

Yes, we will make every effort to accommodate your request. Please email detailed written changes to your selection at least five (5) days prior to your event so we may plan accordingly. All modifications are subject to availability and may require an updated invoice

Here are a few ways to prepare in advance to ensure a seamless and timely setup!

– Provide in advance a map and parking instructions if your event will be held at a venue, clubhouse, or park

– Designate a separate area according to the space requirements

– Clear path for us to bring the equipment in and if possible, in close proximity to parking area. In general, we require 2-3 ft wide clearance

– Clean up the designated set up area. Make sure the area is clear of animal waste, furniture, toys, debris and objects. Please be aware that our delivery team cannot move furniture to clear path

– PLEASE DO NOT water on or near setup area on the day of your event. We will not be able to to setup on wet grounds

– Make sure to turn off sprinkler system. This will help prevent any injuries and damage to our equipment

– For the safety of your pets and our team, renter is to ensure that NO animals are present at setup, during the rental period, breakdown and collection of rental equipment. No exceptions

– If you will be using an electrical outlet, please check power outlet to confirm that it is working and within the 50ft requirement (if applicable)

Our team will arrive 1–3 hours before your scheduled event to set up and ensure everything is perfect before your guests arrive

If there are any factors that may delay setup—such as stairs, limited parking, or restricted access—please let us know in advance so we can plan accordingly

Once the equipment has been set up, we are unable to move or relocate it to another area

Rental equipment will be collected at the end of your event. Please allow up to a one‑hour grace period after your event has ended for our team to complete pickup. To ensure a seamless and timely collection, we kindly ask that all guests clear the equipment area upon our arrival

Contact us at info@pixiesoftplay.com or call/text us at (909) 791-8909